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Wed, Jan 13|
The New Rules Of Customer Experience - What Small Business Owners Need to Know
Customer experience (CX) has never been more important—even for small and midsize businesses (SMBs). A recent McKinsey Insights report found that, when a business invests in and improves CX, revenue typically increases as much as 10% and costs can fall 15 to 20%. With that type of return on ...
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